Aggregator - Role Based Access Control (RBAC)

  • Updated on May 28, 2025
  • Published on Apr 24, 2025
  • 1 minute(s) read
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Wisely supports the RBAC feature to control the access of certain modules to authorised users only. RBAC ensures that users access only the information they need to do their work, preventing them from accessing information that doesn't pertain to them.

Roles Hierarchy

In the Aggregator platform, the primary user is the Super Admin who can add other users and assign roles as Admin, Sales, PMO, Developer, and CSM. The Admin can add other roles except Super Admin.

For every Aggregator, only one Super Admin exists. Each enterprise in the aggregator can have multiple admins/other roles.

The following table shows the user roles and their permissions arranged according to the multiple modules available in Wisely.

Modules

Sub Modules

Permissions

Super Admin

Admin

Sales

PMO

Developer

CSM

Dashboard

Summary View

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

❌

❌

❌

❌

Manage

❌

❌

❌

❌

❌

❌

Delete

❌

❌

❌

❌

❌

❌

Reporting/Analytics

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

❌

❌

❌

✅

Manage

❌

❌

❌

❌

❌

❌

Delete

❌

❌

❌

❌

❌

❌

Manage Settings

View

✅

✅

❌

❌

❌

❌

Edit

✅

✅

❌

❌

❌

❌

Manage

❌

❌

❌

❌

❌

❌

Delete

❌

❌

❌

❌

❌

❌

Help

View

✅

✅

✅

✅

✅

✅

Edit

❌

❌

❌

❌

❌

❌

Manage

❌

❌

❌

❌

❌

❌

Delete

❌

❌

❌

❌

❌

❌

Enterprise

Add Enterprise

View

✅

✅

✅

❌

❌

❌

Edit

✅

✅

✅

❌

❌

❌

Manage

✅

✅

✅

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Active Enterprise

View

✅

✅

✅

❌

❌

❌

Edit

✅

✅

✅

❌

❌

❌

Manage

✅

✅

✅

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Inactive Enterprise

View

✅

✅

✅

❌

❌

❌

Edit

✅

✅

✅

❌

❌

❌

Manage

✅

✅

✅

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Pending Activation

View

✅

✅

✅

❌

❌

❌

Edit

✅

✅

✅

❌

❌

❌

Manage

✅

✅

✅

❌

❌

❌

Delete

❌

❌

❌

❌

❌

❌

SMS

Sender ID

View

✅

✅

❌

❌

✅

❌

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Message Logs

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

WhatsApp

WABA - Phone Number

View

✅

✅

❌

❌

✅

❌

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

WABA – Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

WABA – More Options

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Message Logs

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

WABA – Pool

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Truecaller

Business Profiles

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Add Numbers

View

✅

✅

❌

❌

✅

❌

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

TC Profile – Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Message Logs

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

RCS

My Agents

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

My Agents – Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Message Logs

View

✅

✅

✅

✅

✅

✅

Edit

✅

❌

❌

❌

❌

❌

Manage

✅

❌

❌

❌

❌

❌

Delete

✅

❌

❌

❌

❌

❌

General

My Numbers

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

❌

✅

Manage

✅

✅

❌

❌

❌

✅

Delete

✅

✅

❌

❌

❌

❌

Analytics

SMS – Performance Analytics

View

✅

✅

✅

✅

❌

✅

Edit

✅

✅

✅

✅

❌

✅

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

WAPP – Performance Analytics

View

✅

✅

✅

✅

❌

✅

Edit

✅

✅

✅

✅

❌

✅

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Truecaller - Performance

View

✅

✅

✅

✅

❌

✅

Edit

✅

✅

✅

✅

❌

✅

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

RCS - Performance Analytics

View

✅

✅

✅

✅

❌

✅

Edit

✅

✅

✅

✅

❌

✅

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Templates

- All Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

✅

Manage

✅

✅

❌

❌

✅

✅

Delete

✅

✅

❌

❌

❌

❌

- Universal Templates

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

✅

Manage

✅

✅

❌

❌

✅

✅

Delete

✅

✅

❌

❌

❌

❌

API

Access Account - WAPP

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Access Account - Truecaller

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Access Account - RCS

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

API Documents

View

✅

✅

❌

❌

✅

✅

Edit

✅

✅

❌

❌

✅

❌

Manage

✅

✅

❌

❌

✅

❌

Delete

✅

✅

❌

❌

❌

❌

Settings

Account Details - Business Info

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

❌

❌

❌

✅

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

- Account Details - My Profile

View

✅

✅

✅

✅

✅

✅

Edit

✅

✅

✅

✅

✅

✅

Manage

✅

✅

✅

✅

✅

✅

Delete

✅

✅

❌

❌

❌

❌

- Users & Permissions - Users

View

✅

✅

❌

❌

❌

❌

Edit

✅

✅

❌

❌

❌

❌

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

- Users & Permissions - Business Groups

View

✅

✅

❌

❌

❌

❌

Edit

✅

✅

❌

❌

❌

❌

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

- Users & Permissions - Roles

View

✅

✅

❌

❌

❌

❌

Edit

✅

✅

❌

❌

❌

❌

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

- Users & Permissions - Login Activity

View

✅

✅

❌

❌

❌

❌

Edit

✅

✅

❌

❌

❌

❌

Manage

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Note

The sub-modules such as Engagement, Billing, Conversational, and Quality follow the same permissions as the “Performance Analytics” for the channels - SMS, Truecaller, WhatsApp, and RCS.