Notifications
Overview$
Notifications are alerts or messages that inform users about events, activities, updates, or important information on the Wisely platform. They are designed to keep users informed and prompt them to take specific actions if necessary. Wisely delivers notifications via Email or SMS or both to Admin/Super admin or creator.
Wisely delivers notifications for the following events:
| Module | Action | Event Description | Allowed Values |
| Truecaller | TC_PROVISION_REQUEST | Request for provisioning truecaller services. | Failed, Success |
| TC_STATUS_UPDATE | Status update for truecaller operations. | Failed, Updated | |
| TC_SENDERID_CREATION | Creation of a new sender ID for truecaller. | Failed, Created | |
| TC_DETAILS_UPDATE | Update to Truecaller details associated with a number. | Failed, Updated | |
| WAPP (WhatsApp Business API) | WABA_TMPL_PAUSED | WhatsApp template paused. | Failed, Paused |
| WABA_TMPL_CHANGED | WhatsApp template has been changed. | Failed, Changed | |
| WABA_TMPL_DISABLED | WhatsApp template disabled. | Failed, Disabled | |
| WABA_TMPL_APPROVED | WhatsApp template approved. | Failed, Approved | |
| WABA_TMPL_REJECTED | WhatsApp template rejected. | Failed, Rejected | |
| WABA_TMPL_DELETED | WhatsApp template deleted. | Failed, Deleted | |
| WABA_DISPLAY_NAME_APPROVED | Display name for WhatsApp Business Account approved. | Failed, Approved | |
| WABA_DISPLAY_NAME_REJECTED | Display name for WhatsApp Business Account rejected. | Failed, Rejected | |
| WABA_ACC_APPROVED | WhatsApp Business Account approved. | Failed, Approved | |
| WABA_ACC_REJECTED | WhatsApp Business Account rejected. | Failed, Rejected | |
| WABA_ACC_FLAGGED | WhatsApp Business Account flagged for an issue. | Failed, Flagged | |
| WABA_ACC_NOLONGER_FLAGGED | WhatsApp Business Account no longer flagged. | Failed, Not Flagged | |
| WABA_SYNC | Synchronization of WhatsApp Business Account data. | Failed, Synchronized | |
| WABA_UPDATES | General updates related to WhatsApp Business Account. | Failed, Success | |
| WAPP_TEMPLATE_UPDATES | Updates to WhatsApp templates. | Failed, Success | |
| WAPP_MSG_LINK_CREATION | Creation of a WhatsApp message link. | Failed, Created | |
| WAPP_MSG_LINK_UPDATION | Update of a WhatsApp message link. | Failed, Updated | |
| WAPP_MSG_LINK_DELETION | Deletion of a WhatsApp message link. | Failed, Deleted | |
| User Management | USER_ACTIVATION | Activation of a user account. | Failed, Success |
| RESEND ACTIVATION MAIL | Resend an activation email to the user. | Failed, Success | |
| EMAIL_ACTIVATION | Activation of the user account via email. | Failed, Activated | |
| RESET_PASSWORD | Password reset for a user account. | Failed, Success | |
| MAKE_ADMIN | Grant administrative privileges to a user. | Failed, Success | |
| MODIFY_USER | Modify user details or permissions. | Failed, Modified | |
| SUSPENDED_USER | Suspend a user account. | Failed, Suspended | |
| Number Management | NUM_MGMT_ADD_NUM_OTP | OTP verification for adding a new number. | Failed, Success |
| NUM_MGMT_STATUS_CHANGE | Status change in number management operations. | Failed, Changed | |
| DEACTIVATE_NUMBER | Deactivation of a number. | Failed, Deactivated | |
| ADD_NUMBER | Add a new number to the Wisely account. | Failed, Added | |
| ACTIVATE_NUMBER | Activate a number in the Wisely account. | Failed, Activated | |
| DELETE_NUMBER | Delete a number from the Wisely account. | Failed, Deleted | |
| PURCHASE_NUMBER_REQUEST | Request to purchase a new number. | Failed, Requested | |
| SURRENDER_NUMBER | Surrender an existing number. | Failed, Surrendered | |
| Sender ID Management | SENDERID_CREATED | A new sender ID has been created. | Failed, Created |
| SENDERID_APPROVED | Approval of a newly created sender ID. | Failed, Approved | |
| SENDERID_REJECTED | Rejection of a newly created sender ID. | Failed, Rejected | |
| SENDERID_UPDATES | Updates related to sender IDs. | Failed, Updated | |
| SENDERID_SYNC | Synchronization of sender ID data. | Failed, Success | |
| SENDERID_CHANNEL_ACTIVATION | Activation of a sender ID channel. | Failed, Activated | |
| Access Account Management | DISABLED_ACCESS_ACCOUNT | Disable access to a specific account. | Failed, Disabled |
| ENABLED_ACCESS_ACCOUNT | Enable access to a specific account. | Failed, Enabled | |
| MODIFIED_ACCESS_ACCOUNT | Modifications to account access privileges. | Failed, Modified | |
| Registration & Sign-Up | REG_PHNUM_OTP_VERIFY | OTP verification for phone number during registration. | Failed, Verified |
| SIGN_UP | New user sign-up process. | Failed, Success | |
| Support | HELP_TICKET_EMAIL | Email notification related to a support ticket. | Failed, Success |
| System & Application | SCALEUNIT_UPDATE | Update related to system scale units. | Failed, Success |
| PROFILE_UPDATE | Update to the user profile information. | Failed, Updated | |
| Phone Number Tier Management | PHNUM_TIER_UPGRADE | Upgrade of a phone number to a higher tier. | Failed, Upgraded |
| PHNUM_TIER_DOWNGRADE | Downgrade of a phone number to a lower tier. | Failed, Downgraded | |
| TIER UPDATES | General updates related to tier management. | Failed, Success | |
| Email Notifications | APP_REQUEST_INITIATED | Email sent when an application request is initiated. | Failed, Success |
| CHANNEL_DEPLOY_MAIL | Email notification for channel deployment. | Failed, Success | |
| ENT_NOTIFY_DEPLOY_MAIL | Enterprise notification email related to deployment. | Failed, Success | |
| Business Information | UPDATED_BUSINESS_INFO | Updates to the business information in Wisely. | Failed, Updated |
Customise Notifications$
Wisely enables you to customise your notifications for alerting your enterprise users via email, SMS or both when a user performs an action. The notifications are set for the following severity levels.
| Severity Level | Description |
|---|---|
| Critical | Take immediate action |
| High | Take action, but not immediately |
| Medium | Warning |
| Low | No action required |
| Information | Notifies information |
To customize your notifications,
-
Navigate to Settings → Account Details→ Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click Edit and checkbox next to each severity level for your desired channels including SMS, Email or both.
-
Click Save.
Your notification settings will be saved.
To customize your notifications,
-
Navigate to Settings → Account Details→ Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click Edit and checkbox next to each severity level for your desired channels including SMS, Email or both.
-
Click Save.
Your notification settings will be saved.
Unsubscribe Notifications$
You can unsubscribe the notifications for certain events or all (defined in the overview section) that you and your team are no longer required to receive.
You can unsubscribe from the notifications for,
All Events$
To unsubscribe notifications for all events,
-
Navigate to Settings →Account Details→ Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click Edit and unselect checkbox next to each severity level for your desired channels including SMS or Email or both.
-
Click Save.
You have unsubscribed events will be listed on the below page.
To unsubscribe notifications for all events,
-
Navigate to Settings →Account Details→ Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click Edit and unselect checkbox next to each severity level for your desired channels including SMS or Email or both.
-
Click Save.
You have unsubscribed events will be listed on the below page.
Specific Events$
To unsubscribe notifications for specific events,
-
Navigate to Settings →Account Details → Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click Add.
The side menu opens. -
In the Event field, search or select an event from the drop-down menu. For example, SENDERID CHANNEL ACTIVATION.
-
In the Channel field, select an Email or SMS or Both.
Note
The channels vary based on your selected event.
-
Click Unsubscribe.
Your unsubscribed events will be updated on the below page.
To unsubscribe notifications for specific events,
-
Navigate to Settings →Account Details → Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click Add.
The side menu opens. -
In the Event field, search or select an event from the drop-down menu. For example, SENDERID CHANNEL ACTIVATION.
-
In the Channel field, select an Email or SMS or Both.
Note
The channels vary based on your selected event.
-
Click Unsubscribe.
Your unsubscribed events will be updated on the below page.
Re-subscribe Notifications$
You changed your mind and would like to re-subscribe the notifications which were unsubscribed previously.
To re-subscribe the notifications for specific or all events,
-
Navigate to Settings → Account Details → Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click the Re-subscribe next to each event as shown in the image below.
To re-subscribe the notifications for specific or all events,
-
Navigate to Settings → Account Details → Notifications from the left menu.
-
Click the gear icon (
) at the top right corner.
The notifications settings page opens. -
Click the Re-subscribe next to each event as shown in the image below.