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Part A - Bot Sends

A Text Message

What is a Message Intent?

Send a simple text message from bot to user.

What are its Use Cases?

  • Welcome/Greetings/Goodbye/Acknowledgment message. Can be used in the starting, end or middle of the bot journey.
  • Use as a filler intent & add in bot journey but to hide the text message use the checkbox Hide message.

Use with API Intent?

  • API response can be printed using message intent. Occasionally used to act as a filler because 2 API intents cannot be linked together. Use the Hide message toggle on top right.

Delay/Timeout - Add a delay between 2 consecutive messages sent from bot to user.

text message

A Media Message

What is a Media Intent?

WhatsApp: Send a png/jpg media file message from bot to user. Website:

How to upload?

  • Website: Upload from image file in your system OR upload from a video file from a youtube URL link
  • WhatsApp: Upload from image file in your system

What are its Use Cases?

  • Welcome/Greetings/Goodbye/Acknowledgment message. Can be used in the starting, end or middle of the bot journey.
  • Use as a filler intent & add in bot journey but to hide the text message use the checkbox Hide message

Use with API Intent?

  • API response can be printed using message intent. Occasionally used to act as a filler because 2 API intents cannot be linked together. Use the Hide message toggle on top right

Delay/Timeout - Add a delay between 2 consecutive messages sent from bot to user.

media message