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Contacts

Overview$

The Contacts feature is unique to your account and can store all your contact information. The tasks that you can perform within this feature are:

  • Store your contacts and blocklist them (blocklisted contacts will not receive messages from any launched campaign).

  • Import all contacts in .CSV format.

This contacts directory consists of multiple contact files that were uploaded while creating a campaign. You can delete and/or download them to share with others.

Download a Contact list$

To download a contact list,

  1. Navigate to Contacts from the left menu.
    A list of contacts page appears.

  2. Click the ellipsis icon (...) next to the contact list that you would like to download.

  3. Click Download from the drop-down menu.
    Your contact list will be downloaded in .csv format.

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Delete a Contact list$

You can remove a contact list if it is no longer required.

To delete a contact list, 1. Navigate to Contacts from the left menu.
A list of contacts page appears.

  1. Click the ellipsis icon (..) next to the contact list that you would like to download.

  2. Click Delete from the drop-down menu.
    Your contact list will be removed permanently.

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Blocklist$

Blocklist refers to a list of contacts or contact numbers that are blocked from sending a campaign message from an enterprise using the Campaign Manager platform. This prevents unwanted communications from reaching the recipients and allows only useful communications from channels including SMS, WhatsApp, Truecaller, and RCS.

The key features of Blocklist are:

  • Targets preferred channels.

  • Prevents legal disputes.

  • Lowers costs by ensuring deliverability.

How a Blocklist works$

Blocklisting a contact number or multiple numbers prevents sending campaign messages to enterprise users until they are unblocked by the enterprise within the Campaign Manager platform.

Campaign Manager allows selective blocking means you can block a contact number only for a preferred channel and a specific endpoint, let’s say SMS. This feature allows enterprises to streamline the campaign messages via selective channels. You can block a single contact number or multiple contact numbers by uploading a file in .csv format. You may unblock the blocked list or a single number to allow businesses to send campaigns through unblocked numbers.

Create a Blocklist$

Authorizations Required:

  • Admin/Super Admin

To create a blocklist of contact numbers, 1. Navigate to Contacts from the left menu.
A list of contacts page appears.

  1. Click on the Blocklists tab to move to the blocklists page.

  2. Click the Create Blocklist at the top right corner.
    The Create Blocklist form opens.

  3. In the List Name field, enter a name for your blocklist.

  4. In the Select Channel Type field, choose your desired channel from the drop-down menu.

    • SMS
    • WhatsApp
    • RCS
    • Truecaller

  5. In the Select Endpoints field, select an endpoint that is specific to a channel.

  6. Under Select Type field, choose any of the following.

    • Block: prevents the campaign messages from launching from blocked contacts.
    • Unblock: allows the campaign messages to launch from unblocked contacts.

  7. Under Select Upload Type field, choose any of the following.

    • Paste Numbers - allows you to enter or copy & paste the contact numbers line by line.
    • Upload File - allows you to upload bulk contacts at once.

  8. Click Save.

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Advance Options$

You can search for a contact number if it is blocked or unblocked by searching in the advanced options feature. If it is unblocked or blocked, you can see the endpoints and relevant channels associated with that number.

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