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Signing In

Wisely empowers you to protect your account using the two-factor authentication method – an extra layer of security to your account in addition to your username and password. Enabling the 2FA method prevents other malicious users from gaining access to your account and protecting your sensitive information. By default, two-factor authentication is enabled for your account.

For the first-time login after the account creation, you will be prompted with the QR code to scan using an authenticator app such as Google Authenticator, Microsoft Authenticator, and FreeOTP.

signing-in

Install the Authenticator App and Add 2FA$

  1. Open the Google Play Store or Apple App Store on your mobile device.
  2. Search for an authenticator app (such as Google Authenticator, Microsoft Authenticator, or FreeOTP) and install it.
  3. Launch the authenticator app and tap the + icon to add a new account.
  4. Choose the appropriate account type (e.g., Personal, Work or school, or Other).
  5. Use the app to scan the QR code displayed in your web browser during Wisely login.
  6. The app will generate a one-time passcode for your Wisely account.
  7. Enter the generated passcode on the Wisely login page to complete the setup and access your dashboard.

Backup One-Time Passcodes$

What if you lost or reset your mobile device that has the one-time passcodes?

Don’t worry! Just log in to your account and enable backup in the settings.

  • Refer to this article for backing up Microsoft Authenticator codes
  • Refer to this article for backing up Google Authenticator codes

Forgot to back up your one-time passcodes?
No worries — just send an email to us.

Reset Your Password$

Wisely enables you to reset your current password in case you forget it while logging in.

To reset your password:

  1. On the Wisely login page, click Forgot Password.
  2. In the Email field, enter your registered email address.
  3. In the Captcha field, enter the letters shown.
  4. Click Submit.
    A new password will be sent to your registered email address.
  5. Log in with your email and new password.
    You will be prompted for a one-time passcode.
  6. In the New Password and Confirm Password fields, enter your desired password.
  7. Click Submit.
    Your password will be reset successfully.

Note

Your new password must not be the same as any of your last three passwords.

Install the Authenticator App and Add 2FA$

  1. Open the Google Play Store or Apple App Store on your mobile device.
  2. Search for an authenticator app (such as Google Authenticator, Microsoft Authenticator, or FreeOTP) and install it.
  3. Launch the authenticator app and tap the + icon to add a new account.
  4. Choose the appropriate account type (e.g., Personal, Work or school, or Other).
  5. Use the app to scan the QR code displayed in your web browser during Wisely login.
  6. The app will generate a one-time passcode for your Wisely account.
  7. Enter the generated passcode on the Wisely login page to complete the setup and access your dashboard.

Backup One-Time Passcodes$

What if you lost or reset your mobile device that has the one-time passcodes?

Don’t worry! Just log in to your account and enable backup in the settings.

Forgot to back up your one-time passcodes?
No worries — just send an email to us.

Reset Your Password$

Wisely allows you to reset your current password in case you forget it while logging in.

To reset your password:

  1. On the Wisely login page, click Forgot Password.
  2. In the Email field, enter your registered email address.
  3. In the Captcha field, enter the letters shown.
  4. Click Submit.
    A new password will be sent to your registered email address.
  5. Log in with your email and new password.
    You will be prompted for a one-time passcode.
  6. In the New Password and Confirm Password fields, enter your desired password.
  7. Click Submit.
    Your password will be reset successfully.

Note

Your new password must not be the same as any of your last three passwords.