Overview
Overview$
The overview tab provides the following charts, and each chart contains multiple metrics. You can filter the data by date allowed up to a maximum of 35 days and by business group.
Outgoing and Incoming Messages$
This chart contains multiple metrics including total, sent, delivered, read for outgoing messages and total incoming messages received by the Wisely platform.
| Metric | Description |
|---|---|
| Total | Total number of messages sent from Wisely. |
| Sent | Indicates the total number of messages sent to customers successfully out of total messages. |
| Delivered | Indicates the total number of messages that reached the customer out of total sent messages. |
| Read | Indicates the total number of messages opened by customers out of the total number of delivered messages. |
| Total Incoming Messages | Total number of messages received from the customers. |
Outgoing Performance Metrics$
This chart enables you to see the following metrics and you can magnify each bar to delve into more details within the chart.
Sent vs Delivery%$
These metrics provide insights into the total number of messages sent represented by horizontal grey colour bars and the delivery percentage represented by blue lines over several days. When you hover over each bar, you can see the total number of messages sent and the total number of messages delivered per day.
Total vs Sent%$
These metrics provide insights into the total number of messages sent from the Wisely represented by horizontal grey colour bars and the sent percentage represented by blue lines over several days. When you hover over each bar, you can see the total number of messages sent and the total number of messages sent successfully without errors per day.
Delivery vs Read%$
These metrics provide insights into the total number of messages delivered to the customers represented by horizontal grey color bars and the read percentage represented by blue lines over several days. When you hover over each bar, you can see the total number of messages delivered to the customers and the total number of messages opened by the customers per day.
Outgoing Summary$
This section shows the three reports, each report contains different metrics that enable you to gain deeper insights.
Funnel Report$
This chart provides metrics, such as the total number of messages deployed from Wisely, the total number of messages successfully sent, the total number of messages reached to the customers, and the total number of messages opened by the customers on inverted bars represented by grey colour.
Sent Breakup$
This section shows the Sent and Delivered messages on two doughnut charts, each chart consists of different metrics.
The Sent Donut chart consists of metrics, such as the total number of delivered represented by blue colour, the total number of messages not delivered represented by grey colour, and the yet to receive status from Wisely represented by white colour.
The Delivered Donut chart consists of metrics, such as the total number of messages read and not read by the customers.
Failure Breakup$
This horizontal bar chart shows the message delivery failure reasons and the total number of occurrences for each reason represented by grey colour bars. You can magnify each bar to delve into more details for each reason.
