Introduction

Wisely provides insights into how communication channels perform while businesses communicate with customers. You can view and download the reports of your desired channels including WhatsApp, SMS, RCS and Truecaller.

Analytics UI in Wisely consists of two tabs that enable you to assess various insights of channels and identify the gaps to improve the effectiveness of each channel.

• Overview
• Detailed Summary

You can navigate to the Analytics and Reports module by clicking on the Analytics from the left navigational bar in the Wisely UI. Under Reports, you can click on Performance to view the different tabs available on each channel.