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Detailed Summary

Detailed Summary$

This tab consists of multiple tabs, each tab shows the metrics, such as the total number of outgoing messages and the total number of incoming messages. You can filter the data in each tab by date and download it in CSV format to share with others. The tabs given under this section vary from channel to channel.

WhatsApp$

The following tabs shows the metrics for the WhatsApp channel.

By Business Group$

This tab shows the total number of outgoing messages and the total number of incoming messages for each business group.

by-business-group

By Phone Number$

This tab shows the total number of outgoing messages and the total number of incoming messages for each phone number.

by-phone-number

By Country$

This tab shows the total number of outgoing messages and total number of incoming messages for each country.

by-country

By Content type$

This tab shows the total number of outgoing messages and the total number of incoming messages for each content type, such as image, document, text, contact, location etc.

by-content-type

Truecaller$

The following tabs shows the metrics for the Truecaller channel.

By Business Group$

This tab shows the total number of outgoing messages and the total number of incoming messages for each business group.

by-business-group

By Truecaller Number$

This tab shows the total number of outgoing messages and the total number of incoming messages for each truecaller number.

by-truecaller-number

By Content type$

This tab shows the total number of outgoing messages and the total number of incoming messages for each content type, such as image, document, text, contact, etc...

by-content-type

SMS$

The following tabs shows the metrics for the SMS channel.

By Business Group$

This tab shows the total number of outgoing messages for each business group.

by-business-group

By Sender ID$

This tab shows the total number of outgoing messages for each sender ID.

by-sender-id

By Country$

This tab shows the total number of outgoing messages for each country.

by-country

RCS$

The following tabs shows the metrics for the RCS channel.

By Business Group$

This tab shows the total number of outgoing messages and the total number of incoming messages for each business group.

by-business-group

By Agent$

This tab shows the total number of outgoing messages and the total number of incoming messages for each agent ID.

by-agent

By Country$

This tab shows the total number of outgoing messages and total number of incoming messages for each country.

by-country

By Content type$

This tab shows the total number of outgoing messages and the total number of incoming messages for each content type, such as image, document, text, contact, etc...

by-content-type

By Message Type$

This tab shows the:

  • Message Type – Type of messages sent (Conversational, OTP, Promotional, Transactional).

  • Total – Total messages attempted/sent.

  • Sent – Number of messages successfully sent, along with percentage of total.

  • Delivered – Number of messages delivered, with delivery rate.

  • Read – Number of messages read, with read rate.

by-message-type