Detailed Summary

This tab consists of multiple tabs, each tab shows the metrics, such as the total number of outgoing messages and the total number of incoming messages. You can filter the data in each tab by date and download it in CSV format to share with others. The tabs given under this section vary from channel to channel.

WhatsApp

The following tabs shows the metrics for the WhatsApp channel.

By Business Group

This tab shows the total number of outgoing messages and the total number of incoming messages for each business group.

By Phone Number

This tab shows the total number of outgoing messages and the total number of incoming messages for each phone number.

By Country

This tab shows the total number of outgoing messages and total number of incoming messages for each country.

By Content type

This tab shows the total number of outgoing messages and the total number of incoming messages for each content type, such as image, document, text, contact, location etc.

Truecaller

The following tabs shows the metrics for the Truecaller channel.

By Business Group

This tab shows the total number of outgoing messages and the total number of incoming messages for each business group.

By Truecaller Number

This tab shows the total number of outgoing messages and the total number of incoming messages for each truecaller number.

By Content type

This tab shows the total number of outgoing messages and the total number of incoming messages for each content type, such as image, document, text, contact, etc...

SMS

The following tabs shows the metrics for the SMS channel.

By Business Group

This tab shows the total number of outgoing messages for each business group.

By Sender ID

This tab shows the total number of outgoing messages for each sender ID.

By Country

This tab shows the total number of outgoing messages for each country.

RCS

The following tabs shows the metrics for the RCS channel.

By Business Group

This tab shows the total number of outgoing messages and the total number of incoming messages for each business group.

By Agent

This tab shows the total number of outgoing messages and the total number of incoming messages for each agent ID.

By Country

This tab shows the total number of outgoing messages and total number of incoming messages for each country.

By Content type

This tab shows the total number of outgoing messages and the total number of incoming messages for each content type, such as image, document, text, contact, etc...

By Message Type

This tab shows the:

Message Type – Type of messages sent (Conversational, OTP, Promotional, Transactional).
Total – Total messages attempted/sent.
Sent – Number of messages successfully sent, along with percentage of total.
Delivered – Number of messages delivered, with delivery rate.
Read – Number of messages read, with read rate.