Enterprise - Role Based Access Control (RBAC)

  • Updated on May 28, 2025
  • 1 minute(s) read
  • TL
 Prev Next

Wisely supports the RBAC feature to control the access of certain modules to authorized users only. RBAC ensures that users access only the information they need to do their work, preventing them from accessing information that doesn't pertain to them.

Roles Hierarchy

In the Enterprise platform, the primary user is the Super Admin who can add other users and assign roles as Admin, Sales, PMO, Developer, and CSM. The Admin can add other roles except Super Admin.

For every Enterprise, only one Super Admin exists.

The following table shows the user roles and their permissions arranged according to the multiple modules available in the Wisely.

Modules

Permissions

Super Admin/Admin

Developer

Business

Finance

MIS

Support

Dashboard

View

✅

✅

✅

✅

✅

❌

Update

✅

✅

❌

❌

❌

❌

View

✅

✅

❌

❌

❌

❌

UTM and Channel-wise Templates

Add

✅

✅

❌

❌

❌

❌

Edit

✅

✅

❌

❌

❌

❌

View

✅

✅

✅

❌

✅

✅

Clone

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

WhatsApp

- Activate

Update

✅

❌

❌

❌

❌

❌

View

✅

❌

❌

❌

❌

❌

- WABA-Phone Number

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

- WABA-Templates

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

- WABA-More Options

View

✅

❌

❌

❌

❌

❌

- WABA-Profile

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

- WABA-Phone Number-Message Links

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

- Message Logs

Download

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Truecaller

- Activate

View

✅

✅

✅

❌

❌

❌

- TC Profile-Phone Number

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

- TC - Profile-Templates

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

- TC - Message Logs

Download

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

General

- Consent Management

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

- Configuration

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

- My Numbers

Add

✅

✅

✅

✅

❌

❌

View

✅

✅

✅

✅

❌

❌

Update

✅

✅

✅

✅

❌

❌

Delete

✅

✅

✅

❌

❌

❌

API – Access Account

- WhatsApp

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

Change Status

❌

✅

❌

❌

❌

❌

- API Documentation

View

✅

✅

✅

❌

❌

❌

WhatsApp-Engagement

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

WhatsApp-Performance

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

WhatsApp-Billing

View

✅

✅

✅

✅

❌

❌

Download

✅

✅

✅

✅

❌

❌

WhatsApp-Conversational

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

WhatsApp-Quality

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

Truecaller-Engagement

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

Truecaller-Performance

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

Truecaller-Billing

View

✅

✅

✅

✅

❌

❌

Download

✅

✅

✅

✅

❌

❌

Truecaller-Conversational

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

Truecaller-Quality

View

✅

✅

✅

❌

✅

❌

Download

✅

✅

✅

❌

✅

❌

Support

- Search

View

✅

✅

✅

❌

✅

✅

Download

✅

✅

✅

❌

✅

✅

Settings

- Account Details – Business Info

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

- Account Details – Notifications

Add

✅

✅

❌

✅

❌

❌

View

✅

✅

✅

✅

✅

✅

Update

✅

✅

❌

✅

❌

❌

Resubscribe

✅

✅

❌

✅

❌

❌

- Identity & Access – Business Groups

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

Identity & Access – Roles

Add

✅

✅

❌

❌

❌

❌

View

✅

✅

❌

❌

❌

❌

Update

✅

✅

❌

❌

❌

❌

Delete

✅

✅

❌

❌

❌

❌

Identity & Access – Users

Add

✅

✅

✅

❌

❌

❌

View

✅

✅

✅

❌

❌

❌

Update

✅

✅

✅

❌

❌

❌

Delete

✅

✅

✅

❌

❌

❌

Change Status

✅

✅

✅

❌

❌

❌

Security – Login Activity

View

✅

✅

❌

❌

❌

❌

Download

✅

✅

❌

❌

❌

❌

Security – Audit Trail

View

✅

✅

❌

❌

❌

❌

Download

✅

✅

❌

❌

❌

❌

Security – Two factor Auth

View

✅

✅

❌

❌

❌

❌

Update

✅

✅

❌

❌

❌

❌