WhatsApp has evolved into a powerful communication tool, transcending its original function as a simple messaging app to become an integral part of personal and business communication worldwide.
WhatsApp boasts over 2 billion users globally, making it one of the most widely used messaging platforms.
Features and Functionality
Instant Messaging: Supports multiple message types including text, voice, and video messages, allowing for real-time, dynamic communication.
Multimedia Sharing: Users can send photos, videos, documents, and voice notes along with URLs facilitating rich and engaging interactions. You can manage your media at a centralized hub in the Wisely UI.
Templated Messages: Allows you to send pre-defined template messages, enabling quick communication and more engagement with your enterprise users. Refer to this article for creating templates in the Wisely UI.
Webhook Support: Webhooks allow you to track message logs including outgoing and incoming messages through the Wisely platform.
Realtime Analytics: Allows you to learn about WhatsApp messaging performance based on certain metrics displayed in the dashboard and reports on the Wisely platform.
WABA Pool: Supports a pool of multiple mobile numbers to get connected to a single WABA account, enabling faster communication and streamlining your customer experience.
Campaign Management: WhatsApp Business messaging allows you to send business campaigns at a specified time.
Partner Integration: Allows you to integrate with other platforms like MoEngage for automating messaging workflows and handling a higher volume of traffic through the platform.
Auxillary Apps Support: Auxiliary apps are supportive tools and applications designed to enhance functionality, streamline operations, and improve user experience. Some of the apps are listed as follows.
The activation of your WhatsApp Business Account with the Wisely platform brings a new level of efficiency and connectivity to your business operations. Wisely, a comprehensive business management solution, offers seamless integration with WhatsApp Business, allowing you to leverage the popular messaging platform for enhanced customer engagement and streamlined communication.
By linking your WhatsApp Business Account to Wisely, you gain the ability to manage customer interactions, send automated messages, and track communication metrics all in one place. This integration not only simplifies your communication processes but also ensures that you maintain a consistent and professional presence across multiple channels.
Whether you are handling customer inquiries, sending promotional messages, or managing appointment bookings, the combined power of WhatsApp Business and Wisely provides a robust solution to meet your business needs. With this integration, you can enhance your customer service, improve response times, and drive better business outcomes through effective and efficient communication strategies.