Wisely, a centralized platform for multiple channels including SMS, RCS, WhatsApp, and Truecaller, allows enterprises to communicate with their customers via preferred channels. The platform is designed to handle a large volume of messages, making it suitable for big enterprises with large customer bases.
With the Wisely platform, enterprises can communicate with their customers by sending or receiving simple text messages, interactive messages with pre-defined templates including preset buttons, or rich media. Wisely helps businesses enhance their customer engagement and improve communication efficiency.
Here’s how you can get started with Wisely2.0
Platform Features
Wisely platform provides the following features:
Dashboard: provides insights on the overall performance of all channels including total messages sent, message delivery rate, success and failure rates, and percentage of users read. Also, the dashboard gives a breakup of the type of messages including promotional, transactional, OTP, and conversational.
Channels: Wisely offers a unique and elegant interface to configure each channel type and monitor incoming and outgoing messages for each channel. These channels include SMS, RCS, Truecaller, and WhatsApp.
API: Wisley APIs are consumable by external developers when building or integrating their apps. Create your access account and generate an API key to authenticate and consume our APIs.
Analytics: Wisely reports enable you to view and download reports of each channel type, allowing you to know each channel’s performance.
Apps: Wisely offers additional apps including Authentication, URL shortener, Template LookUp, Campaign manager, FTP etc.. Enable these apps based on their requirements to streamline communication with enterprise users.
Settings: Wisely enables you to manage your account details such as viewing your profile, managing users, assigning roles and permissions and creating branding and business groups within your organization. Wisely tracks login activity and user activity across the platform.
Notifications: Wisely notifies you about platform events via email or SMS. These events include adding a user, creating and updating a sender ID, adding a number, aliasing a sender ID, etc. Wisely allows you to customize your notifications based on your priorities.
Opt-In/ Opt-Out Management: Wisely provides robust opt-in and opt-out mechanisms for channels to ensure compliance with data privacy regulations and enhance customer experience.